Mane Hook-Up

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Mane Hook-Up Privacy Policy

Mane Hook-Up ("Mane Hook-Up," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website located at [insert website URL] (the “Website”) and use our services (collectively, the “Services”). By accessing or using the Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect We may collect the following types of information: 1.1. Personal Data When interacting with our platform, we may collect personally identifiable information, including:

  • Customer Information: Name, email address, phone number, postal address, and payment details to facilitate bookings.
  • Stylist Information: Name, business details (such as qualifications and location), email, phone number, and payment details for service management.
  • Booking Information: Service details, date, time, and location of appointments.

1.2. Non-Personal Data We also collect non-personally identifiable information, including:

  • Usage Data: Information about how you use our Website, such as pages viewed and interaction data.
  • Device Information: Data on your device, including IP address, browser type, and operating system.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track usage patterns and improve user experience. See section 4 for more details.

2. Purpose of Data Collection We use the data we collect for the following purposes:

  • Facilitating Bookings: To ensure that customers and stylists have all the relevant information for an appointment (e.g., service details, addresses).
  • Payment Processing: To securely process payments between customers and stylists. We use third-party processors such as Stripe for these transactions.
  • Communication: To send booking confirmations, updates, and promotional content (with consent). We use services such as Twilio for SMS communications.
  • Platform Management: To manage customer and stylist information, improve user experience, and optimize website functionality. We also use Google Analytics to track performance and user behaviour on our platform.

3. How Data is Stored and Shared We take appropriate technical and organizational measures to protect your data. While we strive to ensure security, no method of transmission over the internet or electronic storage is 100% secure. Here’s how your data is stored and shared:

  • Storage: Customer and stylist data is securely stored within third-party service providers' systems. We ensure that all information is encrypted where applicable.
  • Sharing: We share your information with trusted third-party services that help operate our platform, including:
    • Sharetribe: For managing marketplace transactions and bookings.
    • Zapier: For automating workflows and data transfers.
    • MailChimp/Brevo: For email marketing and communication.
    • Intercom: For customer support and chat services.
    • Stripe: For payment processing.
    • Twilio: For SMS communication.
    • Google Analytics: For tracking and analyzing website usage.
    • Facebook/Instagram Pixels & TikTok Pixels: For targeted advertising and social media tracking.

These parties are required to protect your data and may only use it to perform specific services on our behalf.

4. Cookies and Tracking Technologies We use cookies and similar tracking technologies on our Website to enhance your experience. These include:

  • Essential Cookies: Necessary for the operation of the Website.
  • Performance Cookies: Help us understand how users interact with the Website.
  • Functionality Cookies: Remember your preferences and improve user experience.
  • Targeting Cookies: Used to deliver advertisements that are relevant to your interests.

We also use Facebook/Instagram Pixels and TikTok Pixels to serve targeted ads based on your interaction with our Website.

You can control your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of the Website.

5. User Rights As we are GDPR compliant, users have the following rights regarding their Personal Data:

  • Access: Request copies of the Personal Data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete information.
  • Erasure: Request the deletion of your Personal Data under certain conditions.
  • Restriction: Request restriction on the processing of your data in specific situations.
  • Data Portability: Request the transfer of your data to another organization or directly to you.
  • Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below.

6. Data Transfers and International Transfers If you are located outside of the United Kingdom, your data may be transferred to and processed in the UK. By using our Website, you consent to this transfer. We ensure that any international data transfer complies with applicable data protection laws.

7. Children's Privacy Our Services are not intended for children under the age of 14. We do not knowingly collect Personal Data from children under 14. If you believe we have collected information from a child under 14 without parental consent, please contact us, and we will take steps to delete the information.

8. Changes to This Privacy Policy We may update this Privacy Policy periodically. Any changes will be posted on this page, and we will update the effective date. Your continued use of the Website after the posting of changes constitutes your acceptance of such changes.

9. Contact Information If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights, please contact us at: